Privacy Policy

Our Commitment to Privacy

At ParrotGuard, we believe that your privacy and your parrot's behavioral data deserve the highest level of protection. This Privacy Policy explains how we collect, use, protect, and share information when you use our ParrotGuard device and related services.

Information We Collect

1. Account Information

• Email address (for account creation and communication)
• Name (optional, for personalized experience)
• Account preferences and settings

2. Device and Usage Data

• Device serial number and hardware information
• Software version and update status
• Network connectivity information
• Usage patterns and feature utilization

3. Parrot Behavioral Data

• Audio recordings (processed locally, not transmitted unless explicitly authorized)
• Behavioral pattern analysis results
• Health indicator trends (anonymized)
• Training progress metrics

4. Website and App Data

• IP address and general location
• Browser type and version
• Pages visited and time spent
• Referring websites
• Device type and operating system

How We Use Your Information

Service Provision

• Provide personalized parrot behavior insights
• Generate health and wellness reports
• Deliver training recommendations
• Send important device notifications and alerts

Product Improvement

• Enhance AI accuracy through anonymized pattern analysis
• Develop new features based on usage patterns
• Improve device performance and reliability
• Conduct research to advance avian behavioral understanding

Communication

• Send service updates and important announcements
• Provide customer support
• Share educational content about parrot care (opt-in only)
• Notify you of new features or upgrades

Data Protection and Security

Local Processing

Your parrot's audio data is processed directly on the ParrotGuard device using advanced edge AI technology. Raw audio recordings never leave your device unless you explicitly choose to share them for support purposes.

Encryption

• All data transmission uses AES-256 encryption
• Database information is encrypted at rest
• Device communications use industry-standard TLS protocols

Access Controls

• Strict employee access controls with regular audits
• Multi-factor authentication for all system access
• Regular security training for all team members

Data Sharing and Third Parties

We DO NOT Share Your Data For:

• Advertising or marketing purposes
• Sale to data brokers or similar companies
• Non-essential third-party integrations

Limited Sharing Scenarios:

• Service Providers: Trusted partners who help operate our service (cloud hosting, analytics, customer support)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In the event of a merger or acquisition (with continued privacy protection)
• Veterinary Partners: With your explicit consent, anonymized health trends may be shared with avian veterinarians for research

Your Privacy Rights

Access and Control

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and associated data
• Portability: Export your data in a standard format
• Opt-out: Unsubscribe from non-essential communications

GDPR Rights (EU Residents)

If you are in the European Union, you have additional rights under GDPR, including:

• Right to object to processing
• Right to restrict processing
• Right to lodge complaints with supervisory authorities
• Right to withdraw consent at any time

CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to delete personal information.

Data Retention

• Account Data: Retained while your account is active, plus 30 days after deletion
• Behavioral Insights: Anonymized data may be retained for research purposes
• Device Data: Technical logs retained for 90 days for troubleshooting
• Marketing Data: Deleted immediately upon unsubscribe

Children's Privacy

ParrotGuard is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

International Data Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Your explicit consent where required

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage for improvements
• Provide personalized content
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes via:

• Email notification (for registered users)
• In-app notification
• Website announcement

Third-Party Services

Our website and services integrate with several third-party services:

• Google Analytics: For website usage analytics (anonymized)
• Stripe: For payment processing (PCI DSS compliant)
• SendGrid: For transactional emails
• AWS: For cloud infrastructure (SOC 2 compliant)

Each service has its own privacy policy, which we encourage you to review.