Frequently Asked Questions

ParrotGuard is an AI-powered behavior analysis system designed specifically for parrots. It uses advanced machine learning to analyze your parrot's vocalizations, activity patterns, and environmental interactions 24/7.

The system consists of:

• A smart monitoring device that sits in your parrot's area
• Mobile app for insights and notifications
• Cloud-based AI that processes behavioral data
• Personalized reports and health trend analysis

Unlike generic pet cameras, ParrotGuard understands parrot-specific behaviors and can detect subtle changes that might indicate health issues, stress, or emotional needs.

Yes! ParrotGuard supports all parrot species, from small budgerigars to large macaws. Our AI has been trained on data from:

• African Grey Parrots
• Amazon Parrots
• Macaws (all species)
• Cockatoos
• Cockatiels
• Budgerigars (Budgies)
• Lovebirds
• Conures
• Eclectus Parrots
• And many more species

The system adapts to your specific bird's vocal patterns and behaviors within the first week of monitoring.

Our clinical testing shows:

• 95% accuracy in detecting stress indicators
• 92% accuracy in identifying unusual behavior patterns
• 88% accuracy in early health concern detection
• 97% accuracy in activity level monitoring

Setup takes less than 10 minutes:

1. Download the ParrotGuard app (iOS/Android)
2. Create your account and add your parrot's profile
3. Place the device 3-6 feet from your parrot's favorite perch
4. Connect to your WiFi network through the app
5. Complete the 24-hour calibration period

The app provides step-by-step visual guidance, and our support team is available if you need assistance.

Optimal placement guidelines:

• Distance: 3-6 feet from your parrot's main perching area
• Height: At or slightly above your parrot's cage level
• View: Clear line of sight to your parrot (not blocked by furniture)
• Power: Within reach of a power outlet or use battery mode
• WiFi: Good signal strength area
• Avoid: Direct sunlight, heat sources, or high-traffic areas

The app includes a placement guide with visual indicators for optimal positioning.

Device Requirements:

• WiFi connection (2.4GHz or 5GHz)
• Power outlet or 48-hour battery life
• Indoor use only (not weatherproof)

Mobile App Requirements:

• iOS 12.0+ or Android 8.0+
• Internet connection for real-time features
• Minimum 100MB storage space

Internet Requirements:

• Minimum upload speed: 1 Mbps
• Recommended: 5 Mbps for optimal performance

Vocal Analysis:

• Contact calls and social vocalizations
• Alarm calls and stress indicators
• Contentment sounds and purring
• Unusual silence or excessive noise

Activity Monitoring:

• Movement patterns and energy levels
• Eating and drinking behavior
• Sleep quality and duration
• Play and exploration activities

Health Indicators:

• Changes in appetite or activity
• Respiratory distress signals
• Behavioral changes indicating illness
• Stress response patterns

The ParrotGuard app provides:

Real-Time Features:

• Live behavior status and alerts
• Instant notifications for unusual activity
• Remote monitoring when away from home
• Quick health status overview

Analysis & Reports:

• Daily, weekly, and monthly behavior summaries
• Trend analysis and pattern recognition
• Health score tracking over time
• Shareable reports for veterinarian visits

Personalization:

• Multiple parrot profiles in one account
• Custom alert preferences
• Behavior goal setting and tracking

Yes! ParrotGuard can monitor multiple birds, but performance depends on setup:

Single Device Setup:

• Works well for 2-3 parrots in the same area
• Individual behavior analysis may be less precise
• Best for birds with similar schedules

Multi-Device Setup (Recommended):

• One device per parrot for maximum accuracy
• Individual health tracking and analysis
• Separate alerts and notifications
• Volume discounts available for multiple devices

The app supports unlimited parrot profiles under one account, regardless of how many devices you use.

Hardware:

• ParrotGuard Device: $299 (one-time purchase)
• Includes: Device, mounting hardware, quick start guide
• Free international shipping

Subscription Plans:

• Basic Plan: $9.99/month - Essential monitoring and alerts
• Premium Plan: $19.99/month - Advanced AI analysis, vet reports, trends
• Pro Plan: $29.99/month - Multi-bird monitoring, research features

Annual Discounts:

• Save 20% with annual billing
• 30-day free trial for new users
• No setup fees or activation costs

Basic Plan ($9.99/month):

• Real-time behavior monitoring
• Basic health alerts
• 7-day data history
• Mobile app access
• Email support

Premium Plan ($19.99/month):

• Everything in Basic, plus:
• Advanced AI behavior analysis
• Veterinarian-ready health reports
• 30-day data history and trends
• Custom alert preferences
• Priority support

Pro Plan ($29.99/month):

• Everything in Premium, plus:
• Multi-bird monitoring (up to 5 parrots)
• Unlimited data history
• Research participation (optional)
• Beta feature access
• Phone support

Yes, absolutely! Our cancellation policy is straightforward:

• Cancel anytime through your account settings
• No cancellation fees or penalties
• Service continues until the end of your billing period
• Data export available before cancellation
• Reactivate anytime with full data history restored

30-Day Money-Back Guarantee: Not satisfied? Get a full refund on your first month's subscription (device purchases have separate return policy).

Privacy is our top priority. Here's how we protect your data:

Local Processing:

• Most audio analysis happens on the device itself
• Raw audio recordings never leave your home unless you choose to share them
• Only behavioral insights and patterns are transmitted

Data Security:

• End-to-end encryption for all data transmission
• SOC 2 compliant cloud infrastructure
• No data sharing with third parties without explicit consent
• GDPR and CCPA compliant data handling

Your Control:

• Delete your data anytime
• Export all your parrot's information
• Granular privacy settings in the app

Behavioral Data (Anonymized):

• Vocalization patterns and frequency
• Activity levels and movement patterns
• Sleep and wake cycles
• Feeding behavior indicators

Account Information:

• Email address for account access
• Parrot profiles (species, age, name)
• Device settings and preferences
• Subscription and billing information

We DO NOT Collect:

• Raw audio recordings (unless explicitly shared)
• Visual recordings or photos
• Personal conversations or human voices
• Location data beyond general timezone

Try these troubleshooting steps:

1. Check WiFi Requirements: Ensure you're using 2.4GHz or 5GHz network (not guest networks)
2. Reset Device: Hold the reset button for 10 seconds, then try setup again
3. Distance Check: Move device closer to router during setup
4. Network Password: Double-check WiFi password spelling and case sensitivity
5. Router Restart: Unplug router for 30 seconds, then plug back in

If issues persist, contact our technical support team with your device serial number for personalized assistance.

Warranty Coverage (1 Year):

• Manufacturing defects
• Hardware malfunctions not due to misuse
• Power adapter and cable issues

Warranty Process:

1. Contact support with device serial number
2. Describe the issue and troubleshooting attempted
3. Receive replacement device or repair instructions
4. Return defective unit with prepaid shipping label

Replacement Parts Available:

• Power adapters: $19.99
• Mounting hardware: $9.99
• Quick start guides: Free download

Support Options:

• Email: [email protected] (24-hour response)
• Phone: +65 6123-BIRD (Mon-Fri, 9AM-6PM SGT)
• In-App Chat: Available 24/7 for basic questions
• Help Center: Self-service guides and troubleshooting

Before Contacting Support:

• Have your device serial number ready
• Note your parrot's species and any recent changes
• Try basic troubleshooting steps
• Check our FAQ and help guides

Priority Support: Premium and Pro subscribers receive faster response times and phone support access.